Rail Europe introduces innovative protection plan for travellers

Berlin, Germany – 6 March 2024 – Rail Europe is excited to announce the launch of an innovative protection plan for train ticket bookings made on its website. Tailored for non-flexible and semi-flexible tickets – across all rail providers, currencies, and countries - this new feature is aimed at providing travellers with peace of mind throughout their train journeys across Europe.

Previously, customers seeking to take advantage of discounted fares offered by non-flex and semi-flex tickets were unable to receive refunds in case of trip cancellation due to unforeseen events. By opting for the newly introduced protection plan, travellers now have the option to do so regardless of the fare conditions and seek assistance from Rail Europe’s customer care service when required, thus saving precious time and money in the process. This protection plan further reinforces Rail Europe's commitment to providing unparalleled customer service and support to travellers worldwide.

"We are pleased to introduce this special protection plan for non-flex and semi-flex tickets to our customers. At Rail Europe, we understand the importance of providing travellers with maximum flexibility and support throughout their journeys. Our Customer Care team tirelessly works on making travellers’ journeys as seamless and simple as possible. With this initiative, we aim to further elevate the customer experience, setting a new standard of excellence in the travel industry," said Jürgen Witte, Chief Product Officer of Rail Europe.

With Rail Europe platform, every individual traveller gain access to an unparalleled range of rail travel options, making it easy to navigate Europe's rich rail geography.

The protection plan is now available on Rail Europe’s website, www.raileurope.com. For more information about the terms and conditions applying to Rail Europe's protection plan for non-flex and semi-flex tickets, please visit: https://www.refundable.me/

About Rail Europe

Rail Europe is the global reference brand for European train booking. We have been the trusted partner of the travel industry and train operators for 90 years. Our rail expert teams provide technology solutions and customer care services to +15,000 partners in more than 70 countries. International travellers who want to travel by train easily throughout Europe can also book their travel directly through our state-of-the-art train booking website and app. Our catalogue of products focuses on 200 rail providers such as SNCF, SBB, Eurostar, Trenitalia, Italo, DB, Renfe, ÖBB, SNCB, NS, OUIGO Spain and National Rail, and rail passes including the Swiss Travel Pass and Eurail Passes. We sell around 5 million European train tickets every year. Our offices are around the globe and we are headquartered in Paris.

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